Kiss My Glass Refund Policy
Thank you for shopping at Kiss My Glass !
We offer refunds and/or exchanges within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
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Your item must be unused and in the same condition that you received it.
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To complete your return, we require a receipt or proof of purchase.
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If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, Certian Items can be replaced multiple times such as
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Religious Cross Line
(note)That Any 1st Gen items like necklaces are discontined and would require a fee to exchange/replace a gem
send us an email at [email protected] and send your item to 61 Founders Way Milford Conneticut 06460.
Exempt Goods
The following are exempt from refunds:
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Gift cards
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Rewards cards ( unsubcribe in stripe portal) for more information contact [email protected] Rewards devion
Partial refunds are granted (if applicable)
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
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If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you have done all of this and you still have not received your refund yet, please contact us at [email protected] (203)-615-3742
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Shipping Policy
Processing Time
- Orders are typically processed within 2–5 business days.
- Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Delivery Times
- We offer Standard Shipping via UPS, which generally takes 3–7 business days within the U.S.
- Expedited Shipping is available for an additional cost. Delivery times vary by location.
- International Shipping: We currently ship to [list countries]. Delivery times and rates vary depending on the destination.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight of your order and your location.
- Free Shipping is available for orders over $X (mention any qualifying offer).
Packaging
- We take great care in packaging your order securely. All items are packed with eco-friendly materials, ensuring they reach you in perfect condition.
Order Tracking
- Once your order is shipped, you will receive a tracking number to monitor your package's journey.
Address Accuracy
- Please ensure that your shipping address is correct at checkout. Kiss My Glass is not responsible for delays or lost packages due to incorrect addresses.
Lost or Damaged Packages
- If your package is lost or damaged during shipping, please contact us within 7 days of delivery, and we'll do our best to assist in resolving the issue.
Returns & Exchanges
- We want you to be delighted with your purchase! If you're not satisfied, please visit our Returns & Exchanges Policy page for more information.